Nationwide UniFi Network Solutions & Support
Nationwide UniFi Network Solutions & Support
THE TRI-STATE’S UNIFI CREW SINCE 1994
UniFi Installation & Support in
NYC, Long Island & New Jersey
Thirty years of making New York networks just work — for the Mets, for Estée Lauder, and for the office next door. Tell us what’s going on with yours.
30 minutes with a real engineer — free, no strings.
Or call 833-469-6373 · chat’s in the corner
Since 1994
Certified UniFi specialists
Our own crew — never subcontractors
24/7 support
NYC · Nassau County · North & Central NJ
What Do You Need Fixed?
Pick the thing that’s driving you crazy. We handle all of it — one team, one number, one dashboard when we’re done.
WiFi That Actually Works
Dead zones, dropped Zoom calls, WiFi that crawls at 2pm — we design and install UniFi wireless that ends all three.
Access Points, Placed Right
Where the AP goes matters more than which AP you buy. Site surveys, heatmaps, and installs that prove it.
The Whole Network
Gateway, switches, wireless, controller — a complete Ubiquiti build one person can actually manage.
Cabling & Fiber
Cat6 and fiber runs, done clean, tested with Fluke gear, in buildings other companies won’t touch.
Cameras That Don’t Miss
UniFi Protect installs — see everything from one dashboard, no monthly fees.
Doors & Phones
UniFi Access door control and UniFi Talk phones, on the network you already own.
30 Years. Same Crew. Zero Subcontractors.
We started in 1994 as the NY/FL Nerds, back when “the network” meant a beige box in a closet. Three decades later we’re the UniFi Nerds, and the thing we’re proudest of isn’t the client list — though the Mets, Estée Lauder, Brooks Brothers, Zagat, Select Comfort, and the Department of Homeland Security are on it. It’s that when you call us in year three because something’s acting weird, the person who picks up can pull up your network’s documentation. Because we wrote it.
Here’s what “no subcontractors” actually means in practice, since everybody claims it: the tech who surveys your space, the crew that runs your cable, and the engineer who tunes your network all get their paycheck from us. Nobody’s learning on your job. Nobody’s cutting a corner to make a day rate work. And when something needs a second visit, the person who comes back is the person who was there the first time.
Every install gets documented — the layout, the settings, the passwords, the why-we-did-it-this-way — and the documentation is yours. You’re never locked in, which, we’ve found, is exactly why people stay.
Why We Bet the Whole Business on UniFi
We could install anything. We installed everything, for years. We standardized on Ubiquiti’s UniFi platform because it wins the argument that matters most for the businesses we serve:
No license fees, ever.
The big enterprise brands charge per-device subscriptions — stop paying, and in some cases the hardware literally stops working. UniFi gear is yours. The management dashboard is free. Five years in, the math isn’t close.
One dashboard for everything.
WiFi, switching, cameras, door access, phones — one screen, one login, whether you run one office or eleven. When you call us for support, we’re looking at the same dashboard you are.
It scales without drama.
Add an access point, add a camera, add a whole second location — same system, no forklift upgrade, no new licensing tier.
The honest catch:
UniFi rewards good design and punishes bad design. There’s no giant vendor support contract to hide behind — which is why the install matters so much, and why “my cousin set it up” networks are half our rescue business.
Our Home Turf
Manhattan
Prewar walls that eat WiFi, landmark buildings with preservation rules, high-rise risers, and building management companies with opinions — daily territory. We know what the DOB wants to see and how to run a job in an occupied office without making enemies on the floor.
Brooklyn & Queens
Converted warehouses in Williamsburg and Long Island City, storefronts on Steinway, medical offices in Forest Hills, industrial spaces out by JFK — the borough mix is the fun part. Every building type fails differently; we’ve seen most of them fail before.
Nassau County & Long Island
Home base. From Hempstead — where we rebuilt the network for a 25,000-square-foot church campus and its three outbuildings — to office parks, medical practices, and retail up and down the county. Same crew, same day’s drive, no “we’ll get out there eventually.”
Central & Northern New Jersey
Jersey City, Hoboken, Newark, and the towns around and below them. Full installation and support, our own people, not a franchise with our logo on it.
Not sure you’re in range? Book the consult anyway — we travel for the right projects (we’ve built networks as far away as the Bahamas), and we’ll tell you straight either way.
From First Call to “It Just Works”
Step 1 — The consultation (free, 30 minutes).
You talk, we ask questions, nobody sells anything. What’s the building, what’s failing, what’s the business need behind it. If you don’t need us, we say so — it’s why people trust us with the jobs that matter.
Step 2 — The site visit or survey.
For anything beyond the simple stuff, we walk the space. Complicated buildings get a proper survey with a heatmap, so decisions get made from data instead of vibes.
Step 3 — The written plan and the real number.
Design, equipment, timeline, and an itemized quote. The number we quote is the number you pay.
Step 4 — The install.
Our crew, your schedule. Occupied-space installs are our normal — we stage the work, use off-hours where it makes sense, and your business stays open.
Step 5 — Proof and handoff.
We test everything under real load, tune it, document it, and hand you the keys — literally, admin access is yours.
Step 6 — Support, if you want it.
24/7, every day of the year. Monitoring that catches problems before you feel them, firmware updates on a schedule instead of by surprise, and a person — not a phone tree — when you call.
ALREADY HAVE UNIFI?
Bought the Gear. Install Went Sideways. We Fix That.
It’s one of the most common calls we get: somebody — a previous IT guy, another installer, a very ambitious weekend — put in UniFi gear, and it half works. Random dropouts. A controller nobody can log into. Settings nobody dares touch. Cameras that recorded everything except the week you needed.
Here’s the deal: we’ll audit your existing UniFi network free. An engineer goes through what you have and gives you the honest picture — what’s good, what’s broken, what’s risky. Then, for a flat $499, we adopt it, clean it up, document it, and hand it back stable — controller, a switch, and two access points covered; bigger setups get scoped honestly at the audit, in front of you.
We keep every piece of hardware that’s worth keeping. You already paid for it once. Rip-and-replace is what companies quote when they don’t know how to fix things.
Fine print: $499 rescue covers up to one controller, one switch, and two access points; larger environments receive a firm quote at the free audit. Hardware replacements, if needed, always quoted separately.
24/7 Support, Every Day of the Year — Here’s What That Actually Means
Lots of companies say 24/7. Here’s our version: the phone gets answered at 2am by someone who can actually help, because networks don’t check the clock before they break. Emergency response in the metro area targets 2–3 hours. And if you’re on a support plan, we usually know about the problem before you do — monitoring and alerting are watching your network around the clock.
Support covers the unglamorous stuff that keeps WiFi boring: firmware updates on a planned schedule (not “auto-update broke everything at 9am”), tuning as your device count grows, troubleshooting when something acts weird, and expansion planning when the business grows. Networks we built come with 30 days of post-install support included, so the handoff is never a cliff.
What Our Customers Say
Posted on Home Advisor 
Richard G
13 June 2019
Trustindex verifies that the original source of the review is Home Advisor. Install, Upgrade or Repair Computer Network or Wiring NY Nerds provides superior professional service for your computer and networking requirements. They are outstanding, and this rating is coming from someone who doesn't easily give 5 stars!
Posted on Google 
Anthony Gallo
20 April 2019
Trustindex verifies that the original source of the review is Google. This is a great company. Their customer service is exemplary. Knowledgeable and caring. Tony showed up on time and carefully explained what he would do and did it. And he is a great guy. I will definitely use them again in the future, and would highly recommend them.
Posted on Google
Karine Legault
9 April 2021
Trustindex verifies that the original source of the review is Google. Tony is amazing. I don't know much about computers except how to use them and I was tasked with finding an IT company to upgrade our systems. Tony was not only patient, but personable and professionnal. He talked to us and figured out what our priorities where and was able to get us what we needed for a reasonable price.
Posted on Home Advisor
Maria Cavaluzzi
15 August 2018
Trustindex verifies that the original source of the review is Home Advisor. Repair, Upgrade or Troubleshoot Computers We would call this company again.
Posted on Google
Eric Morzella
7 February 2020
Trustindex verifies that the original source of the review is Google. Took my computer here that I built and it was having download issues on it and I couldn't even get past the bios and they fixed it in less than an hour....would highly recommend!
Posted on Home Advisor
Lane R
6 November 2018
Trustindex verifies that the original source of the review is Home Advisor. Repair, Upgrade or Troubleshoot Computers TONY was professional exceptional!
Posted on Google
182585 Secure
17 May 2019
Trustindex verifies that the original source of the review is Google. I’m a small business owner and my girlfriend did most of my paperwork and emails.She basically jumped my iCloud and was Using my own number and emails to communicate cheat and spy on me with her physcotic exboyfreind ,and they got into every device me and my family had .They also got into every account I had . I lost complete control over my phones laptops even my cable account, I was tormented and played with for 6 months and no one would help.apple didn’t want to acknowledge it and Verizon did nothing even though they agreed my iCloud was hacked, I sent my devices to a big forensics company.They told me what I wanted to hear took 6k and did nothing ,while they had my devices for 3 months,in the meantime I almost went out of business and I felt like I was living in the twilight zone.You don’t realize how important your phone and computers are until you lose control of them.As this nightmare dragged on I stumbled upon NY Nerds and told them my story.They were more than willing to listen and were excellent. They came right away started securing my devices and home and figured out exactly what was going on and pulled the data and Gave me the reports I needed to bring charges against these 2 lunatics .I want to thank Tony and his team for helping me get my life back because I was starting to lose it .And I highly recommend them they helped me where no one else could and also are very friendly and understanding,great people! Jason P
Posted on Google
Kevin R
23 January 2023
Trustindex verifies that the original source of the review is Google. Called The NY/FL Nerds and they came out the next day to get my Ubiquiti system up and running after an outage. They also suggested some upgrades which I plan to incorporate. Would highly recommend.
Posted on Home Advisor
Ted Y
21 August 2018
Trustindex verifies that the original source of the review is Home Advisor. Repair, Upgrade or Troubleshoot Computers Response time excellent. Serviceman helpful and knowledgeable.
Posted on Home Advisor
Trudy D
12 March 2020
Trustindex verifies that the original source of the review is Home Advisor. Repair, Upgrade or Troubleshoot Computers Fixed my computer, made my life easy. Going to use them for my moms computer. Great Customer Service
Posted on Google
Lori Posdal
15 June 2021
Trustindex verifies that the original source of the review is Google. Tony is my go to guy @ NY Nerds. If he represents all the Nerds, I can highly recommend this company. Have used Tony's skills numerous times, any time I have a computer issue or even a question, he responds quickly and professionally. Great value for the service too. I ALWAYS recommend NY Nerds to my friends and colleagues.
Posted on Google
Jeff Dobbs
22 May 2026
Trustindex verifies that the original source of the review is Google. These guys, specifically Tony, was the best resource I could imagine when I ran into an issue with my access points. Patient, clear speaker and took all the time that I needed. This was a fantastic resource!!!
Posted on Home Advisor
Maria C
15 August 2018
Trustindex verifies that the original source of the review is Home Advisor. Repair, Upgrade or Troubleshoot Computers We would call this company again.
Posted on Google
Maria Edge
25 July 2021
Trustindex verifies that the original source of the review is Google. I needed help with my surround sound at my house. Tony responded to my calll within minutes. He gave me advise of what I needed to add to get results I was looking for. He even went out of his way to pick a part up at Best Buy so I didn’t have to go get it. These guys are awesome. Responsive, courteous and full of knowledge..
Posted on Home Advisor
Ted Young
21 August 2018
Trustindex verifies that the original source of the review is Home Advisor. Repair, Upgrade or Troubleshoot Computers Response time excellent. Serviceman helpful and knowledgeable.
Posted on Home Advisor
Andrew Taddoni
3 May 2019
Trustindex verifies that the original source of the review is Home Advisor. Install, Upgrade or Repair Computer Network or Wiring Great knowledge- went above and beyond to make sure i got the right solution...flexible hours and really worked around my schedule. Highly recommend
Posted on Google
Wilbert Volson
2 March 2026
Trustindex verifies that the original source of the review is Google. NFLnerds were extremely professional, and took all the time necessary to complete the task at hand. They truly deserve 5 stars.
Posted on Google
robert gardener
25 March 2023
Trustindex verifies that the original source of the review is Google. I was in need of an IT provider as we are a small CPA firm here in North Palm Beach with 3 users that no one would service. (too small) I found the NY/Fl. Nerds searching google and IT WAS MY GOOD FORTUNE. They provided service same day when I was in crisis. They were polite, efficient and COMPETENT. I recommend them to anyone looking for professional and reliable service. They will definitely accommodate your computer needs
Posted on Home Advisor
Juliet Melamid
24 March 2019
Trustindex verifies that the original source of the review is Home Advisor. Install, Upgrade or Repair Computer Network or Wiring Outstanding prompt, polite and efficient service. Tony at NY Nerds went out of his way to help solve the problem. Highly recommend NYNerds
Posted on Home Advisor
Howard Goldstein
15 March 2019
Trustindex verifies that the original source of the review is Home Advisor. Install, Upgrade or Repair Computer Network or Wiring Arrived as promised. Very good communication, honest and reliable and good value
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Tell Us What’s Going On
Two minutes of typing, and a UniFi Nerd — an actual engineer, not a call center — gets back to you fast. Or skip the form: book a time that works for you, call 833-469-6373, or hit the chat bubble.
Frequently Asked Questions
Manhattan, Brooklyn, Queens, Nassau County, and Central/Northern New Jersey — that’s home turf, served by our own crew. Outside that? Ask. We’ve built networks in the Bahamas; we’re not afraid of a bridge toll.
Emergencies in the metro area: we target 2–3 hours. Planned work: usually days from the site survey, not weeks. Booking the consultation is the fastest way to get a real date on the calendar.
All the time — it’s half our support business. Free audit, flat-price rescue, and we keep whatever gear is good. See the Rescue above, or just book the audit.
Thirty minutes with an engineer. You describe the building, the problems, and what you’re trying to do. We tell you what it takes — honestly, including “you don’t need us for that” when that’s the truth. Then you decide. No pressure, and you’ll know more about your network than you did going in.
Both. Most of our work is commercial, but we’ve wired plenty of serious homes — and UniFi is one of the few platforms that’s genuinely great at both. Book a time and tell us what you’ve got.
Happily. We’re the network layer; plenty of our clients have an IT provider for everything else. We document everything, so handoffs in either direction are clean.
That’s fine — support-only clients are a big part of the business. Start with the free audit so we know what we’re supporting, then pick the level of coverage that fits.
Because it’s where every good project starts, and because it costs you nothing to find out what’s actually wrong. Thirty minutes, real engineer, real answers. The worst outcome is you’re better informed.
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If you are setting up a new UniFi system, adjusting Ubiquiti device settings, or integrating the tardy advancements from UniFi, the team at UniFi Nerds is available 24/7, every day of the year.