Nationwide UniFi Network Solutions & Support
Nationwide UniFi Network Solutions & Support
UNaaS Contract Terms & Service Level Agreement
Transparent terms. Clear SLAs. No surprises.
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The UNaaS Partnership
No Surprises. No Fine Print. Contract Terms Section
At UniFi Nerds, we believe in complete transparency. Before you commit to a UNaaS partnership, we want you to understand exactly how our service works — no fine print, no surprises, no confusing legal jargon.
Our UniFi as a Service model is designed to give you enterprise-grade networking infrastructure without the traditional burdens of ownership. We handle the hardware investment, ongoing maintenance, 24/7 monitoring, and equipment refreshes — you simply pay a predictable monthly fee and enjoy a network that just works.
Below you’ll find everything you need to know about partnering with us: contract lengths and what each offers, payment terms and schedules, hardware ownership and refresh cycles, our service level commitments, and what happens at the end of your term. We’ve structured our agreements to protect both your investment and ours, creating a true partnership where our success depends on keeping your network running flawlessly.
We know that signing a service contract is a significant decision for your home or business. That’s why we’ve laid out every detail here — so you can make an informed choice with complete confidence. Take your time reviewing the terms, and if anything is unclear or you’d like to discuss specifics, our team is always happy to walk you through it.
Available Contract Lengths
Upfront & Monthly Rules
Payment Terms
Clear guidelines on one-time infrastructure payments, UNaaS monthly fees, hardware ownership, and contract obligations—ensuring transparent and hassle-free enterprise network deployment.
Exception: If client files bankruptcy or ceases operations, we have immediate right to retrieve equipment.
Renew or Exit with Ease
End of Term Options
At the end of your contract, choose to renew with refreshed hardware and updated monthly fees, or exit hassle-free with 30-day notice. Hardware refresh schedules and client responsibilities ensure smooth transitions, proper equipment care, and uninterrupted service.
Option 1: Renew
- Sign new contract (24/36/60 months)
- Receive refreshed hardware (current generation)
- Monthly fee may adjust based on new hardware costs
Option 2: Exit
- Provide 30-day notice
- We remove all equipment within 30 days
- No penalties or exit fees
Hardware Refresh
- 24/36-month contracts: Refresh at renewal
- 60-month contracts: Refresh at 48 months (APs only)
- Like-for-like or equivalent/better hardware
- No additional cost
Client Responsibilities
- Pay monthly UNaaS fee on time
- Provide suitable environment (power, climate control, physical security)
- Do not tamper with, modify, or reconfigure equipment
- Notify us immediately of any hardware issues
- Provide access for on-site visits (if needed)
- Maintain internet service (ISP)
UniFi Nerds Responsibilities
- Own and maintain all network hardware
- Monitor network 24/7 via automated tools
- Respond to support tickets per SLA
- Perform firmware updates and configuration changes
- Replace failed hardware at no additional cost (if not caused by client)
- Refresh hardware per contract terms
- Remove equipment at contract end (if not renewing)
Exclusions (Client Pays Separately)
- Damage caused by client or client's agents
- Hardware modifications/reconfigurations requested after initial deployment
- Relocation of equipment to new site
- Upgrades/expansions beyond original scope
- Internet service (ISP responsibility)
Reliable Performance
Service Level Agreement (SLA)
Our SLA guarantees fast responses, 99.5% uptime, and clear maintenance policies, with credits for delays—ensuring a reliable, predictable network.
Risk & Responsibility
Liability & Indemnification
Our Liability
- We’re not liable for internet outages (ISP responsibility)
- We’re not liable for damage caused by client
- We’re not liable for business losses due to network downtime (beyond SLA credits)
Your Liability
- Client indemnifies us for damage to equipment caused by client’s actions
- Client responsible for replacement cost of damaged equipment
Insurance
- We carry $1M per occurrence, $3M aggregate professional liability insurance
- All equipment and operations covered nationwide
Resolution & Compliance
Dispute Resolution
Process
- Contact your account manager to resolve informally
- If unresolved, escalate to management
- If still unresolved, binding arbitration (New York State)
Governing Law
New York State
Questions About Our Terms?
We’re happy to walk through any part of our contract or SLA in detail. Schedule a consultation and we’ll answer all your questions.
For a custom quote – Call Us: 833-469-6373
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If you are setting up a new UniFi system, adjusting Ubiquiti device settings, or integrating the tardy advancements from UniFi, the team at UniFi Nerds is available 24/7, every day of the year.