Nationwide UniFi Network Solutions & Support
Nationwide UniFi Network Solutions & Support
THE TRI-STATE’S UNIFI CREW SINCE 1994
UniFi Installation & Support in
NYC, Long Island & New Jersey
Thirty years of making New York networks just work — for the Mets, for Estée Lauder, and for the office next door. Tell us what’s going on with yours.
30 minutes with a real engineer — free, no strings.
Or call 833-469-6373 · chat’s in the corner
Since 1994
Certified UniFi specialists
Our own crew — never subcontractors
24/7 support
NYC · Nassau County · North & Central NJ
What Do You Need Fixed?
Pick the thing that’s driving you crazy. We handle all of it — one team, one number, one dashboard when we’re done.
WiFi That Actually Works
Dead zones, dropped Zoom calls, WiFi that crawls at 2pm — we design and install UniFi wireless that ends all three.
Access Points, Placed Right
Where the AP goes matters more than which AP you buy. Site surveys, heatmaps, and installs that prove it.
The Whole Network
Gateway, switches, wireless, controller — a complete Ubiquiti build one person can actually manage.
Cabling & Fiber
Cat6 and fiber runs, done clean, tested with Fluke gear, in buildings other companies won’t touch.
Cameras That Don’t Miss
UniFi Protect installs — see everything from one dashboard, no monthly fees.
Doors & Phones
UniFi Access door control and UniFi Talk phones, on the network you already own.
30 Years. Same Crew. Zero Subcontractors.
We started in 1994 as the NY/FL Nerds, back when “the network” meant a beige box in a closet. Three decades later we’re the UniFi Nerds, and the thing we’re proudest of isn’t the client list — though the Mets, Estée Lauder, Brooks Brothers, Zagat, Select Comfort, and the Department of Homeland Security are on it. It’s that when you call us in year three because something’s acting weird, the person who picks up can pull up your network’s documentation. Because we wrote it.
Here’s what “no subcontractors” actually means in practice, since everybody claims it: the tech who surveys your space, the crew that runs your cable, and the engineer who tunes your network all get their paycheck from us. Nobody’s learning on your job. Nobody’s cutting a corner to make a day rate work. And when something needs a second visit, the person who comes back is the person who was there the first time.
Every install gets documented — the layout, the settings, the passwords, the why-we-did-it-this-way — and the documentation is yours. You’re never locked in, which, we’ve found, is exactly why people stay.
Why We Bet the Whole Business on UniFi
We could install anything. We installed everything, for years. We standardized on Ubiquiti’s UniFi platform because it wins the argument that matters most for the businesses we serve:
No license fees, ever.
The big enterprise brands charge per-device subscriptions — stop paying, and in some cases the hardware literally stops working. UniFi gear is yours. The management dashboard is free. Five years in, the math isn’t close.
One dashboard for everything.
WiFi, switching, cameras, door access, phones — one screen, one login, whether you run one office or eleven. When you call us for support, we’re looking at the same dashboard you are.
It scales without drama.
Add an access point, add a camera, add a whole second location — same system, no forklift upgrade, no new licensing tier.
The honest catch:
UniFi rewards good design and punishes bad design. There’s no giant vendor support contract to hide behind — which is why the install matters so much, and why “my cousin set it up” networks are half our rescue business.
Our Home Turf
Manhattan
Prewar walls that eat WiFi, landmark buildings with preservation rules, high-rise risers, and building management companies with opinions — daily territory. We know what the DOB wants to see and how to run a job in an occupied office without making enemies on the floor.
Brooklyn & Queens
Converted warehouses in Williamsburg and Long Island City, storefronts on Steinway, medical offices in Forest Hills, industrial spaces out by JFK — the borough mix is the fun part. Every building type fails differently; we’ve seen most of them fail before.
Nassau County & Long Island
Home base. From Hempstead — where we rebuilt the network for a 25,000-square-foot church campus and its three outbuildings — to office parks, medical practices, and retail up and down the county. Same crew, same day’s drive, no “we’ll get out there eventually.”
Central & Northern New Jersey
Jersey City, Hoboken, Newark, and the towns around and below them. Full installation and support, our own people, not a franchise with our logo on it.
Not sure you’re in range? Book the consult anyway — we travel for the right projects (we’ve built networks as far away as the Bahamas), and we’ll tell you straight either way.
From First Call to “It Just Works”
Step 1 — The consultation (free, 30 minutes).
You talk, we ask questions, nobody sells anything. What’s the building, what’s failing, what’s the business need behind it. If you don’t need us, we say so — it’s why people trust us with the jobs that matter.
Step 2 — The site visit or survey.
For anything beyond the simple stuff, we walk the space. Complicated buildings get a proper survey with a heatmap, so decisions get made from data instead of vibes.
Step 3 — The written plan and the real number.
Design, equipment, timeline, and an itemized quote. The number we quote is the number you pay.
Step 4 — The install.
Our crew, your schedule. Occupied-space installs are our normal — we stage the work, use off-hours where it makes sense, and your business stays open.
Step 5 — Proof and handoff.
We test everything under real load, tune it, document it, and hand you the keys — literally, admin access is yours.
Step 6 — Support, if you want it.
24/7, every day of the year. Monitoring that catches problems before you feel them, firmware updates on a schedule instead of by surprise, and a person — not a phone tree — when you call.
ALREADY HAVE UNIFI?
Bought the Gear. Install Went Sideways. We Fix That.
It’s one of the most common calls we get: somebody — a previous IT guy, another installer, a very ambitious weekend — put in UniFi gear, and it half works. Random dropouts. A controller nobody can log into. Settings nobody dares touch. Cameras that recorded everything except the week you needed.
Here’s the deal: we’ll audit your existing UniFi network free. An engineer goes through what you have and gives you the honest picture — what’s good, what’s broken, what’s risky. Then, for a flat $499, we adopt it, clean it up, document it, and hand it back stable — controller, a switch, and two access points covered; bigger setups get scoped honestly at the audit, in front of you.
We keep every piece of hardware that’s worth keeping. You already paid for it once. Rip-and-replace is what companies quote when they don’t know how to fix things.
Fine print: $499 rescue covers up to one controller, one switch, and two access points; larger environments receive a firm quote at the free audit. Hardware replacements, if needed, always quoted separately.
24/7 Support, Every Day of the Year — Here’s What That Actually Means
Lots of companies say 24/7. Here’s our version: the phone gets answered at 2am by someone who can actually help, because networks don’t check the clock before they break. Emergency response in the metro area targets 2–3 hours. And if you’re on a support plan, we usually know about the problem before you do — monitoring and alerting are watching your network around the clock.
Support covers the unglamorous stuff that keeps WiFi boring: firmware updates on a planned schedule (not “auto-update broke everything at 9am”), tuning as your device count grows, troubleshooting when something acts weird, and expansion planning when the business grows. Networks we built come with 30 days of post-install support included, so the handoff is never a cliff.
What Our Customers Say
Tell Us What’s Going On
Two minutes of typing, and a UniFi Nerd — an actual engineer, not a call center — gets back to you fast. Or skip the form: book a time that works for you, call 833-469-6373, or hit the chat bubble.
Frequently Asked Questions
Manhattan, Brooklyn, Queens, Nassau County, and Central/Northern New Jersey — that’s home turf, served by our own crew. Outside that? Ask. We’ve built networks in the Bahamas; we’re not afraid of a bridge toll.
Emergencies in the metro area: we target 2–3 hours. Planned work: usually days from the site survey, not weeks. Booking the consultation is the fastest way to get a real date on the calendar.
All the time — it’s half our support business. Free audit, flat-price rescue, and we keep whatever gear is good. See the Rescue above, or just book the audit.
Thirty minutes with an engineer. You describe the building, the problems, and what you’re trying to do. We tell you what it takes — honestly, including “you don’t need us for that” when that’s the truth. Then you decide. No pressure, and you’ll know more about your network than you did going in.
Both. Most of our work is commercial, but we’ve wired plenty of serious homes — and UniFi is one of the few platforms that’s genuinely great at both. Book a time and tell us what you’ve got.
Happily. We’re the network layer; plenty of our clients have an IT provider for everything else. We document everything, so handoffs in either direction are clean.
That’s fine — support-only clients are a big part of the business. Start with the free audit so we know what we’re supporting, then pick the level of coverage that fits.
Because it’s where every good project starts, and because it costs you nothing to find out what’s actually wrong. Thirty minutes, real engineer, real answers. The worst outcome is you’re better informed.
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If you are setting up a new UniFi system, adjusting Ubiquiti device settings, or integrating the tardy advancements from UniFi, the team at UniFi Nerds is available 24/7, every day of the year.